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To function properly, the Direct Supply Network requires that you enable both cookies and Javascript in your web browser. Enabling cookies allows our site to recognize you as you browse our site; if cookies are disabled, our website will lose track of you and you'll encounter problems. Javascript must be enabled in order for the pages of the site to function properly.

If you are experiencing problems signing in, we recommend that you check to make sure both cookies and Javascript are enabled on your computer.

Get instructions on how to enable cookies
   
Get instructions on how to enable Javascript.

Instructions to enable "Cookies"

What type of browser are you using?

To determine the version of Internet Explorer on your computer:
1. Click "Help" from the menu at the top of the screen
2. Click "About" (a screen should appear giving you the version information)

To determine the version of Netscape on your computer:
1. Click "Help” from the menu at the top of the screen
2. Click “About Communicator” (a screen should appear giving you the version information)

Is your computer a PC or a Macintosh?

If your computer is a PC:
Please choose from the links below to find the specific instructions for your browser:

Internet Explorer 4.x
Internet Explorer 5.x
Internet Explorer 6.x
Netscape Navigator 4.x
Netscape Navigator 6.x
Netscape Navigator 7.x
AOL 5.x
AOL 6.x

 

If your computer is a Macintosh:
Please choose from the links below to find the specific instructions for your browser:

Internet Explorer 4.x, 5.x
Netscape Navigator 4.x
Netscape Navigator 6.x
AOL

Cookies for Windows

Microsoft Internet Explorer version 4.x
1. Click View, and then click Internet Options.
2. Select the Advanced tab.
3. Scroll to the Security section.
4. Under Cookies, click Always accept cookies.
5. Click Ok

Note: With Version 3 browsers your only option is to 'Warn before accepting cookies'. You are unable to disable acceptance

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Microsoft Internet Explorer version 5.x
1. Click Tools, and then click Internet Options.
2. Select the Security tab.
3. Click on the Custom Level button
4. Scroll down to the Cookies field
5. Select Enable for both entries
6. Click Ok
7. Click Ok again

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Microsoft Internet Explorer version 6.x
1. Click Tools, and then click Internet Options
2. Select the Privacy tab
3. Click on Advanced
4. Locate the options for Cookies
5. Set the Allow cookies that are stored on your computer option to enabled
6. Click on Override Automatic Cookie Handling
7. Select Enable cookies
8. Click on Always allow session cookies
9. Click OK

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Netscape Navigator version 4.x
1. Click on Edit, and then click Preferences
2. Click on the Advanced
3. In the Cookies section, select Accept all cookies
4. Click OK

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Netscape Navigator version 6.x
1. On the Edit menu, select Preferences
2. Click on the + sign next to Privacy and Security
3. Click on Cookies
4. Select Enable cookies for the originating web site only
-or-
Select Enable all cookies

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Netscape Navigator version 7.x
1. Go to Edit menu
2. Choose Preferences
3. Select Advanced category
4. Choose Scripts & Plugins
5. Enable JavaScript for Navigator and, tick to allow web pages to create or change cookies

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AOL version 5.x
1. Click on Preferences from the My AOL menu
2. The preferences dialogue opens.
3. Select WWW
4. Select the Security tab
5. Select the Internet Zone
6. Click on the Custom button at the bottom of the window
7. The Security Settings dialogue will appear.
8. Go to the Cookies section and select Always Accept Cookies
9. Click OK

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AOL version 6.x
1. Select My AOL
2. Select Preferences from the Settings menu
3. Select Internet Properties (WWW)
4. Select the Security tab
5. Select the Internet Zone, then select the Custom button at the bottom of the window
6. The Security dialog then appears.
7. Scroll down to the Cookies section and select Always Accept Cookies
8. Click OK

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Cookies for Macintosh

Microsoft Internet Explorer 4.x, 5.x for Macintosh
1. On the Edit menu select Preferences
2. The Preferences dialogue opens
3. Scroll to the Receiving Files option
4. Click on Cookies
5. From the right-hand window pane, scroll to the When Receiving Cookies menu
6. From the drop down menu, select Never Ask
7. Click OK

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Netscape Navigator 4.x for Macintosh
1. On the Edit menu, select Preferences
2. Under Category, select Advanced
3. Select Cookies
4. In the Cookies section, select Accept All Cookies
5. Click OK

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Netscape Navigator 6.x for Macintosh
1. From the Edit menu, select Preferences
2. Under Category, select Advanced
3. Select Cookies
4. In the Cookies section, select Accept All Cookies
5. Click OK

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AOL for Macintosh
1. On the My AOL menu, select Preferences
2. Select WWW
3. Select Advanced Settings
4. Under Receiving Files, select Cookies
5. For When Receiving Cookies, select Never Ask
6. Click OK

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If you are uncomfortable accepting cookies you can have your browser tell you every time a web site attempts to send you a cookie. You can either accept or reject any cookie coming your way.

Instructions to enable Javascript

What type of browser are you using?

To determine the version of Internet Explorer on your computer:
1. Click "Help" from the menu at the top of the screen
2. Click "About" (a screen should appear giving you the version information)

To determine the version of Netscape on your computer:
1. Click "Help” from the menu at the top of the screen
2. Click “About Communicator” (a screen should appear giving you the version information)

Next, choose from the links below to find instructions on how to enable Internet Explorer and Netscape browsers to be JavaScript capable:

Internet Explorer 4.x
Internet Explorer 5.x or 6.x
Internet Explorer 5.x for Macintosh
Netscape Navigator 4.x
Netscape Navigator 6.x

Internet Explorer 4.x
1. From the browser's View menu select "Internet Options..."
2. Select the Security tab.
3. Choose the Custom radio button.
4. Push the "Settings..." button.
5. Scroll down the list to the Scripting item. (You may need to double-click on icons to expand lists.
6. Under the "Active scripting" item, choose the Enable radio button.
7. Push OK to close the Security Settings dialog box, then OK again to close the Internet Options dialog box.
8. Refresh the current page.

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Internet Explorer 5.x or 6.x
1. From the browser's Tools menu select "Internet Options..."
2. Select the Security tab.
3. Pick the "Internet zone" icon.
4. Push the "Custom Level..." button.
5. Scroll down the Settings list to the Scripting item. (You may need to double-click on icons to expand lists.
6. Under the "Active scripting" item, choose the Enable radio button.
7. Push OK and Yes to confirm and close the Security Settings dialog box, then OK again to close the Internet Options dialog box.
8. Refresh the current page.

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Internet Explorer 5.x - Macintosh
1. From the browser's Edit menu select "Preferences..."
2. Within the left-hand pick list, expand the item group Web Browser (if necessary).
3. Under the item group labeled Web Browser, select Web Control.
4. Check the box labeled Enable JavaScript and push the OK button to close the Internet Explorer Preferences dialog box.
5. Refresh the current page.

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Netscape 4.x
1. From the browser's Edit menu select "Preferences..."
2. Within the Category pick list, select the word Advanced.
3. Check the box labeled Enable JavaScript and push the OK button to close the Preferences dialog box.
4. Reload the current page.

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Netscape 6.x
1. From the browser's Edit menu select "Preferences..."
2. Within the Category pick list, select the word Advanced.
3. Check the box labeled Enable JavaScript for Navigator and push the OK button to close the Preferences dialog box.
4. Reload the current page.

If you still need help signing in to the Direct Supply Network, please contact your account manager at: 1-800-634-7328.

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